Refund policy

═════════════════════════════════════════════════════════════════════ REFUND POLICY ═════════════════════════════════════════════════════════════════════ Last updated: Q1 2026.

Digital Products (All Printables) ───────────────────────────────────────────────────────────────────── All digital products are final sale. Once you've received the download link, the sale is complete. We cannot offer refunds on: • Printable journal pages • Digital templates • PDF downloads • Any product delivered electronically Why? Digital products cannot be "returned" once you have access to the files. This policy is standard across the digital goods industry. Technical Issues ───────────────────────────────────────────────────────────────────── If there's a technical problem with your download, we'll fix it immediately. Contact us at contact@newjournal.shop within 48 hours of purchase if: • The file is corrupted or won't open • You received the wrong file • The download link never arrived • The file quality is unacceptable We'll resend or replace the file within 24 hours. No questions asked. Satisfaction Guarantee ───────────────────────────────────────────────────────────────────── If you're genuinely unhappy with a printable and reach out within 48 hours of purchase, we'll work with you. While we can't offer automatic refunds on digital products, we want you to be satisfied. Email us at contact@newjournal.shop with: • Your order number • What didn't work for you • What you were hoping for We'll either suggest a different product that might work better, or in rare cases, issue a refund as a courtesy. Physical Journals (Amazon Affiliate Links) ───────────────────────────────────────────────────────────────────── We don't sell physical journals directly. When you click links to journals on our site, you're taken to Amazon. All purchases, shipping, returns, and customer service for physical journals are handled by Amazon, not by newjournal.shop.  For issues with a journal purchased through Amazon: • Contact Amazon customer service directly • Amazon's return policy applies (typically 30 days) • We have no control over fulfillment, shipping, or returns We earn a small commission if you purchase through our Amazon links, at no extra cost to you. This helps support newjournal.shop.  Contact Us ───────────────────────────────────────────────────────────────────── Questions about your digital purchase? Email contact@newjournal.shop with your order number. We respond within 24 hours.